Terms of sale and use

1. About these terms

These terms apply when you use limax.com.au (the website) or buy from us. “Limax”, “we” and “us” mean Limax Commerce, a business name of Limax Consulting Pty Ltd (ABN 72 687 405 876), [business address]. “You” means the person using the website or placing an order.

By placing an order you agree to these terms. Please read them with our Returns, Delivery and Privacy policies, which form part of them.

Nothing in these terms excludes, restricts or modifies any right or remedy you have under the Australian Consumer Law or any other law that cannot be excluded.

2. How sets work

We sell products in sets of 2 or more of the same product (a “set”). The set size you choose is the number of items you receive: 1 set of 3 is 3 items.

Set pricing applies within one product. Different products cannot be combined into a set.

Where a product page offers a colour for each item, you can choose a colour for each item in your set, subject to stock. Otherwise, all items in a set are the same.

[If you order more than 6 of one product, we price every item at the lowest per-item price available for that product.]

We don't sell single items on this website. Some single items are available through our Amazon store, which is covered by Amazon's terms, not these.

3. Prices and savings

All prices are in Australian dollars and include GST. The price shown for a set is the total for every item in it; we also show the price per item.

Where we show a saving, it compares our per-item price with the brand's recommended retail price (RRP) for one item. RRP is the price suggested by the brand. Other retailers may sell the same item for more or less.

Any delivery charge is shown before you pay. The total you see at checkout is the total you pay.

4. Placing an order

When you place an order, you are offering to buy the products in it. We accept your offer, and a contract is formed, when we send your order confirmation email.

Before we dispatch, we may cancel an order if a product is unavailable, if there is an obvious error in a price or product description, or if we reasonably suspect fraud. If we do, we'll tell you and refund what you paid in full within 1 business day.

5. Stock

We keep stock levels up to date, but occasionally an item sells out after you order. If part of your order is unavailable, we'll contact you and offer another colour where possible, a partial order with a refund for the rest, or a full refund. You choose.

6. Payment

You pay through Shopify's secure checkout, using the payment methods shown there. Card payments are processed by Shopify Payments. We don't see or store your full card number.

If you pay with a third-party method offered at checkout, such as [PayPal or Afterpay if enabled], that provider's terms also apply.

7. Delivery

We deliver within Australia only. Delivery areas, charges, dispatch times and estimates are set out in our Delivery policy. Delivery times are estimates, not guarantees.

Risk in the products passes to you when they are delivered. If you authorise the carrier to leave the parcel without a signature (safe drop), delivery happens when it is left at your address. Ownership passes to you when we receive full payment.

If a parcel is lost in transit, we'll work with the carrier and send a replacement or refund you.

8. Returns, refunds and consumer guarantees

You can return unopened items for a change of mind within 14 days of delivery, as set out in our Returns policy. This is in addition to your rights under the Australian Consumer Law.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

9. Our liability

We are responsible for loss or damage you suffer that is a reasonably foreseeable result of us breaking these terms or failing to use reasonable care and skill. We are not responsible for loss or damage that is not reasonably foreseeable.

Nothing in these terms limits our liability where it would be unlawful to do so, including under the Australian Consumer Law.

10. Product information

We take care to describe products accurately, using information from the brands we stock. Photos show the product, but colours may look slightly different on your screen. Dimensions and capacities are approximate unless stated otherwise.

Product names, logos and trade marks belong to their owners. Limax is an independent retailer and is not the manufacturer of the brands we sell.

11. Using the website

Please use the website lawfully and don't interfere with how it works. The website's text, design and images (other than brand material) belong to us or our licensors; you may view and print pages for personal use.

If you create an account in future, keep your login details private. [Accounts are not currently offered.]

12. Reviews and messages you send us

If you post a review, it must be honest and about your own experience. We publish positive and negative reviews, and we won't edit a review in a way that changes its meaning. We may remove reviews that are offensive, unlawful or unrelated to the product.

You give us permission to display your review and first name on the website.

13. Promotions

[If you run promotions or discount codes: each offer has its own conditions, shown with the offer. Codes can't be exchanged for cash and are limited to one per order unless the offer says otherwise.]

14. Changes to these terms

We may update these terms from time to time. The version on the website when you place your order applies to that order.

15. Governing law

These terms are governed by the laws of New South Wales, Australia. You and we can bring proceedings in the courts of New South Wales or any other court that has jurisdiction.

16. Contact us

Email [hello@limax.com.au] or write to Limax Commerce, a business name of Limax Consulting Pty Ltd (ABN 72 687 405 876), [business address]. We reply within 1 business day.