Returns and refunds

1. Change of mind

If you change your mind, you can return unopened items in their original packaging within 14 days of delivery for a refund.

You pay the return postage for change-of-mind returns. [If we charged delivery on your order, that charge is not refunded for change-of-mind returns.] We recommend a tracked service, as we can't refund items that don't reach us.

We can't accept change-of-mind returns of anything that has been opened, used or damaged after delivery. This doesn't affect faulty items, which are covered below.

2. Returning part of a set

You can return unopened items from a set. We refund the per-item price you paid for that set, not the RRP. For example, if you return one unopened canister from a set of 3, we refund one third of the set price.

3. How to start a return

Use the Report a problem form or email [hello@limax.com.au] with your order number and the items you'd like to return. We'll reply within 1 business day with instructions. Please don't send items back before we've replied, so we can make sure they reach the right place.

4. Refunds

Once we receive and check your return, we process your refund to your original payment method within 1 business day. Your bank or payment provider may take a few more days to show it. For Afterpay orders, refunds go back to Afterpay and adjust your instalments.

5. Exchanges

Want a different colour? We'll swap it if we have stock. Tell us when you start the return.

6. Faulty items or damage in transit

If an item is faulty or arrives damaged, contact us with your order number and a photo if you can. We'll arrange a repair, replacement or refund in line with the Australian Consumer Law, and we pay any return postage. For items damaged in delivery, you usually won't need to send them back.

It helps if you tell us within [7] days of delivery, so we can claim with the carrier, but this doesn't limit your rights under the Australian Consumer Law.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

7. Wrong or missing items

If something is missing, first check your dispatch email: large orders sometimes arrive in more than one parcel. If an item is still missing or you received the wrong item or colour, tell us and we'll send the right one at our cost.

8. Contact

Email [hello@limax.com.au]. Limax Commerce, a business name of Limax Consulting Pty Ltd (ABN 72 687 405 876), [business address].